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Disposition Data

Agent Disposition by Day (.csv)

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State Summary Data

Agent Daily State Summary (.csv)

Total Agents
—
Active agents today
Total Available Time
—
On Call + Ready hours
Brute Connectivity
—
Calls per hour (all)
Effective Connectivity
—
Effective calls per hour
Agent Summary
Agent Name Total Available Time (Hrs) Total Dispositions Effective Dispositions Brute Connectivity Effective Connectivity
Connectivity Comparison

Brute vs Effective Connectivity by Agent

Effective Disposition Distribution

Aggregated Disposition Totals (All Agents)